Contact Travelex Insurance

Customer Service

Due to recent world events our email response times are significantly higher than normal. If your travel dates are within the next 45 days, we recommend you call our Customer Solutions team (see details below). While call hold times may be long, it will be the most efficient way we can service your questions and needs.

If you choose to send an email, please provide the following information: Confirmation number, i.e. TSB XXX-XXXX, Name of Primary Traveler, Phone Number, Whether or not you have any claims against the current policy or plan to file a claim.
For Example:
Confirmation # TSB123456, John Smith, 202-555-5555, I do not have any claims against this policy. I would like to move my travel dates due to coronavirus delaying the travel. We were scheduled to depart on 4/18/2020. My new dates are 2/10/2021 to 2/25/2021. Please advise.

Travelex Insurance Phone Number
(8:00 a.m. to 7:00 p.m. CST, Monday – Friday)
Travelex Insurance E-mail
Travelex Insurance Mailing Address
810 North 96th Street
Suite 300
Omaha, NE 68114

Protection Plan Holders

If you have questions, need assistance, want to make a change to your existing protection plan or file a claim, please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do not have your Confirmation of Coverage, please call 1-800-228-9792 or submit a request online and we will send one to you.


If you have a current account with us and need information or would like more information on becoming a partner agency, please click here to complete a brief contact form or call 1-800-537-8052.

Emergency Travel Assistance

Please refer to the top left corner of your Confirmation of Coverage to locate your protection plan name.

On Call International

On Call International provides travel assistance for the following plans:

Travel Basic, Travel Select, Travel Max, Flight Insure Plus and Business Traveler, all underwritten by Transamerica Casualty Insurance Company.

Effective 11/1/2017, Travel Basic, Travel Select, Flight Insure and Flight Insure Plus underwritten by Berkshire Hathaway Specialty Insurance Company (BHSIC).

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
Outside U.S./Canada (collect):

Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise. Headquartered in Omaha, Nebraska, Travelex Insurance Services was founded in 1996 when the Travelex Group purchased Mutual of Omaha Companies’ travel insurance distribution services. Travelex became a subsidiary of Cover-More Holdings USA, Inc. in November 2016, which is a wholly owned subsidiary of Zurich Insurance Group Limited (“ZIG”), headquartered in Zurich, Switzerland.

For Assistance Please Call 1-800-228-9792
The product descriptions provided above are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy or Description of Coverage. Coverage and rates may vary by states. If there is any conflict between the contents of this website and the Policy or Description of Coverage, the Policy or Description of Coverage will govern in all cases. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage.
Travelex Insurance Services,810 North 96th Street, Suite 300, Omaha, NE, 68114.